Child & Family Services

About child and family services

We’re committed to the safety of all children and young people in our care. We encourage the wellbeing and personal development of our children and young people whilst supporting them to experience a positive care environment, working towards life goals and making their own choices.

We provide foster care, family group homes and residential services care professionals for children and young people who are unable to live with their families.

Our professionals’ competencies and skills meet the individual and often complex needs of the children and young people we care for and our professionals provide them with a safety, stable and secure environment.

Our professionals aim to ensure any child or young person we support feels happy and empowered. Our professionals and understand the needs of children and young people in their care.

Working in child and family services makes a difference to people by empowering and supporting them to live lives they value. Child and family services are about creating safe and caring homes and communities for all families and children.

Child and Family Service

Child and family services includes:

  • Family services
  • Parenting support and early intervention programs
  • Care services – including foster care, kinship care and residential care
  • Placement prevention and reunification services
  • Family violence services.
  • Sexual assault services.

Child and family services supports children, young people and their families to improve safety and developmental outcomes, while building capacity and resilience for children, families and communities.

Child and family services offers a variety of roles that will enrich your career and make a difference to children and their families. Your work will help provide the support they need to live healthy and fulfilled lives.

We know that people thrive when they have access to the support they need. Through child and family services, you can be part of that – a potentially life-changing role in the lives of children, young people and their families.

For an overview what such work means

Career: Youth Residential Care Professional

What the job entails:

  • Working within the therapeutic framework.
  • Supporting relationships between the young person, their family, friends and people they meet at home and in the community.
  • Supporting/ encouraging the person with their daily routines including,
    • Personal care including showering, toileting and dressing
    • Taking medication
    • Independent living skills
    • Cleaning and laundry
    • Education/ employment
    • Cooking meals and encourage participation
    • Recreational/ sporting activities
    • Other routine home jobs.
    • Support/ encourage medical appointments
  • Follow all plans and program guidelines to ensure compliance with child safety standards.

Administrative duties:

You will be responsible for timely and accurate completion of required administrative tasks and associated documentation. These tasks provide evidence of the support we have provided to our team so that we can monitor each client’s wellbeing, to funding bodies and regulators to confirm services have been delivered as funded and to demonstrate service quality standards are met .

Administrative tasks relate to both service operations and records of individual participants Examples of administrative tasks include, but are not limited to: shift reports, incident reports, household communication diary, individual diaries, program notes, WHS checklists and forms, reconciliation of funds and household petty cash etc.

Staff will work to a level that ensures participants receive the highest standard of care possible.

Administrative duties:

  • A team player, ability to work with a range of stakeholders, sharing ideas, focus on the best interests of the young person.
  • Building relationships, having a genuine interest in young person, have professional boundaries.
  • Be able to multitask.
  • Presenting as confident and non judgmental.
  • Knowledge and understanding of childhood trauma.

Required for paid employment:

  • Minimum Diploma in Case Management, Children Services, Community Services (Management / Coordination), Community Services Work, Community Welfare Work, Counselling, Indigenous Primary Health Care, Disability, Nursing, Paramedical Science, Youth Work.
  • National Police Check
  • First Aid Certificate and CPR
  • Driver’s license
  • Cleared NDIS worker screening check or willingness to apply
  • Where mandatory Health orders apply, applicants must comply with vaccination requirements.
  • WWCC
  • On the Residential Care Workers Register (RCWR) or willingness to apply.

Aboriginal people and people from culturally diverse backgrounds are encouraged to apply.

Please email a basic resume to, or call 1300 60 80 60